Your Data at Realoro Fully Secure & Confidential

Welcome to Realoro. Our Privacy Policy ("Policy") explains what personal information we collect when you use the Realoro platform, how we use it, and how securely it is stored.

We believe data protection is not a legal obligation — it is our responsibility to you. That is why this entire policy is written in plain language so you can understand it easily.

This policy applies to the Realoro website, mobile app, and all our digital services. By using the platform, you are considered to have read and accepted this Privacy Policy. If you have any objections, please stop using the platform and contact us.

We collect various types of information when you open an account and use our services on Realoro. A detailed list is provided below:

Realoro collects information in several ways. Each method is explained below:

• Directly Provided: Information you provide directly through registration forms, KYC verification, payment forms, or support chat.
• Automatically Collected: Device and usage data collected via cookies, log files, and tracking technologies while you use the platform.
• Third-Party Verification: Limited data may be obtained from our approved KYC partner for age and identity verification purposes.
• Payment Gateway: When processing your transactions, payment partners (bKash, Nagad, Rocket) send confirmation details.
• Device Permissions: Limited device permissions or push notifications may be requested on the mobile app for security purposes.

Realoro uses your data only for specific, legitimate purposes. We never collect or use information unnecessarily.

• Account Management: To create, verify, and secure your account.
• Service Delivery: For betting, payment processing, and withdrawals.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Service: To address your questions, complaints, or issues.
• Legal Obligation: To comply with applicable laws and respond to requests from authorities.
• Product Improvement: To analyze usage patterns and improve the overall platform experience.
• Relevant Notifications: To send important updates, security alerts, and promotional offers (you can opt out at any time).

Realoro never sells your personal data. However, it may be shared in the following limited circumstances:

• Payment Partners: Only the information necessary to process transactions with bKash, Nagad, and Rocket.
• KYC Partner: With approved service providers for identity and age verification.
• Technology Services: Under strict confidentiality agreements with server hosting, cybersecurity, and analytics service providers.
• Legal Authority: Information required under a court order or valid request from a government authority.
• Business Transfer: In the event of a change in company ownership, the new entity will be bound by the same privacy policy.

The Realoro website and app use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Realoro uses industry-standard security technology to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: Every data transmission is secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data (ID and payment information) is kept in an encrypted database.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer at login.
• 24/7 Security Monitoring: Round-the-clock system monitoring and detection of unusual activity.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Limited Access: Staff may only access the data necessary for their specific responsibilities.

Realoro does not retain data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Information: Up to 7 years, as required by financial regulations.
• KYC Documents: Up to 5 years, as required by regulatory guidelines.
• Support Conversations: Up to 2 years after the issue is resolved.
• Log Files: Up to 90 days for security purposes.
• Marketing Preferences: Until you cancel.

After the specified period, data is securely deleted or fully anonymized.

As a Realoro user, you have the following rights over your own data. To exercise any of these rights, contact us at support@realoro.net.

• Right to Access: You can request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can request that your data be restricted to specific purposes.
• Right to Object: You can opt out of marketing communications.
• Right to Data Portability: You can request your data in a machine-readable format.

Realoro is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

If we discover that a minor has created an account, we will immediately close it and delete all associated data collected.

Realoro reserves the right to update this Privacy Policy as needed. For any significant changes:

• You will be notified by email at least 30 days before any changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified when you log in to the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

If you do not agree with the updated policy, please submit a request to close your account.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

• Email: support@realoro.net
• Live Chat: Live chat available directly after logging into the platform
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–72 hours